Frequently Asked Questions
Q: What’s the difference between Essex and Essex Junction?
A: The Town of Essex incorporates all of Essex Junction (ZIP: 05452). The Town of Essex operates Essex Parks and Recreation, which is located at 81 Main Street. Within the Town of Essex is the four square mile Village of Essex Junction. The Village of Essex Junction is a part of the Town of Essex and pays taxes to the Town, but the Village also has it’s own government and recreation department and taxes Village residents to support these things. People who live in the Town of Essex outside of the Village only pay one set of taxes, support only the Town Parks & Rec Department, and therefore are non-residents. If you have an 05452 zip code and aren’t sure where you live, tell us what street you live on and we can tell you if you live in the Village or Town outside the Village.
Q: Why am I being charged a non-resident fee?
A: Everyone who resides outside of the Village of Essex Junction is charged a non-resident fee. Village residents pay a slightly lower resident fee because they contribute to our department through Village taxes.
Q: Help! I can’t remember my username and/or password to register for programs using WebTrac.
A: Not a problem! Call our office between 7:30am and 4pm Monday-Friday and we will email your account information to you.
Q: How do I register for Aspire Community Studio?
A: You can register for a session by using our online registration system, calling our office at 878-1375, or stopping by our office at 75 Maple Street. You can also purchase a punch card which gives you the flexibility of attending different classes at various times.
Q: I can never make it to the office before 4pm. How do I get an Aspire punch card?
A: If you purchase a punch card over the phone, but can’t make it to our office between 7:30am and 4pm, let us know and we will drop it off at Aspire for you.
Q: Are you hiring?
A: We might be. Check our Job & Volunteer Opportunities page to learn more.
Q: Why did a program get canceled?
A: Maybe we didn’t have enough people registered, maybe the instructor had to cancel, maybe a facility conflict came up...there are a variety of reasons programs may get canceled. But please don’t let that keep you from signing up! If EJRP cancels a class during a session and rescheduling is not possible, refunds will not be issued. If a program has not met the minimum enrollment requirement one week prior to the first class, it will be canceled.
Q: How do refunds work?
A: For a refund, EJRP must be notified one week prior to the start date of the class. If a refund is distributed, a $5 administration fee will be assessed. You can either receive a credit to your account, or a refund in the same method you paid. Note: Licensed childcare programs have different notification requirements. Please consult with a staff member for that information.
Q: A program I want to sign up for is full. What are my chances of getting in on the waitlist?
A: We always encourage people to put their name on the waitlist, there’s no cost and you never know what will happen! Sometimes people get sick, go on vacation, or overbook their schedules and need to drop out. Also, this tells us if there are more people interested than we can accommodate and we are sometimes able to add a session or increase the capacity.
Q: Can I rent a pavilion?
A: You sure can! Give us a call at 878-1376 or fill out an inquiry form and we’ll get in touch with you.